LEGO® Shows Qatar 2025

• Event Timings may change or be adjusted due to change in weather conditions, government instructions, or for any reason concerning visitor safety. No refunds are granted for change in timings for reasons stated above.
• Tickets purchased on the Website, mobile app or via BookingQube’s retail outlets are non-refundable except for in the limited circumstances described below in the Refunds Policy. Tickets cannot be exchanged except in the limited circumstances described below in the Refunds Policy.
• Tickets cannot be transferred to a third party other than the immediate family members and friends of the Customer, and in such cases, never for a value greater than the original purchase price. Tickets purchased are for the use of the named buyer or their immediate family or friends. Tickets cannot be resold at a value greater than their original purchase price.
• In the event BookingQube becomes aware of a Ticket being resold for commercial gain at a price greater than the original purchase price, BookingQube will cancel the Ticket, without a refund to the purchaser, and the Ticket will not be valid for entry.
• Customers are advised not to purchase BookingQube-branded Tickets resold through so-called secondary ticketing websites (such as Online Ticket Shop, Viagogo, Getmein, Stubhub or similar sites) or through online selling sites such as ebay as it is possible the Ticket may not be valid for entry or will be cancelled by BookingQube should BookingQube become aware that the Ticket has been resold. In some countries the re-sale of tickets is banned by law.
• BookingQube may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of acceptable original photo ID such as a passport, driver’s license, national ID card and/or by presenting the original credit/debit card used to purchase the tickets.
• In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time with the Customer.
• It is the responsibility of Customers to protect their tickets from loss or theft. BookingQube is not responsible for replacement of lost or stolen Tickets, and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets.
• In the event a Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been cancelled at the time of first use. No refund will be offered to the Customer in this case.
• Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.
• In most cases payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed.
• In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, BookingQube reserves the right to cancel such Tickets purchased without refund to the fraudulent purchaser.

• It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website.
• BookingQube will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry.
• All Tickets are issued subject to the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.
• In all cases The Promoter and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event.
• If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled a refund under any circumstances.
• Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re admission because of the no re-entry policy.
• The venue management or the Promoter may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons.
• BookingQube will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a customer is ejected by the Promoter or venue management for bringing, or attempting to bring, a restricted item into the venue. Furthermore, BookingQube accepts no responsibility or liability for items confiscated by the Promoter or venue management.
• BookingQube, the venue management and the Promoter accept no responsibility or liability for items lost or stolen, or injury incurred at the Event.
• It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. BookingQube accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event prior to travelling to the Event.
• In the event an Event is cancelled or postponed, then BookingQube may offer a refund to the Customer subject to the Refunds Policy detailed below. Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.
• It is the responsibility of the Customer to attend the Event on time. Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers.
• Many Events will have a “last admission” time, meaning the latest time a customer can enter the Event. The last admission time is generally earlier than the end time of the Event. It is the responsibility of the Customer to ascertain the last admission time. If a customer is refused entry for an Event because they arrive at the Event after the last admission time BookingQube will not issue a refund.
• Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Promoter and venue before arriving at the Event.
• By purchasing a Ticket through BookingQube you hereby agree to being photographed, filmed or recorded by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management at the Event or at the immediate surroundings of the entrance to the venue.
• Furthermore, by purchasing a Ticket through BookingQube you hereby waive all rights in any photographs, video or audio recordings of you at the Event or the immediate surroundings of the entrance to the venue (the “Recorded Material”) made by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management.
• You hereby agree that the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management may use such Recorded Material in any way they deem fit, without restriction, approval from, or recompense to, you.

BookingQube issues purchased Tickets electronically as PDF files via email or SMS. It is the Customer’s responsibility to:

a) Provide BookingQube with a working, correct email address and mobile number for Ticket delivery, and
b) Check their Inbox for the email containing the PDF of the Ticket.

This PDF can be printed by the Customer and used as an entry Ticket.

In some countries, it is possible to request delivery of the Ticket as a URL link delivered via SMS to the Customer’s smartphone for a small additional fee.

For a limited number of Events, the electronic PDF Ticket issued by BookingQube via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance.

In such cases, the Promoter or BookingQube will request the Customer to provide the items listed below to exchange the electronically issued BookingQube Ticket for the printed ticket:

• A printed copy of the BookingQube electronic Ticket or the Ticket number (mandatory in all cases)

• One of the following forms of identification (original, not a copy required):
  i. Valid photo identification document issued by a government organisation, such as a driving license
  ii. Valid National Identity Card
  iii. Valid Passport
  
  

Electronic Tickets purchased can be printed at any time from the “My Calendar” section of the Website, provided the Customer has logged into their account.

• BookingQube sells Tickets on behalf of Promoters who are responsible for the Event organization and management.
• Once purchased Tickets cannot be refunded, exchanged or transferred other than in the circumstances detailed specifically below.
• It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website.
• BookingQube will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry.
• The Promoter and the venue management reserve the right to refuse admission at any time without giving cause or reason. BookingQube does not offer refunds to any Customer refused entry to the Event or who is ejected from the Event for any reason.

Customers are eligible to apply for a refund in writing to BookingQube in the case of cancelled or postponed Events, within 24 hours of the date of the announcement that the Event is postponed or cancelled, in the following circumstances only:

i. If the Event is cancelled for any reason;
ii. If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;
iii. If the Event is postponed for any reason. In the case of postponement Customers may be offered the option to use their original ticket for a re-scheduled date for the event, or may, in the case of Events with multiple performances be offered the opportunity to exchange their original Ticket for a Ticket of similar value and similar seating quality for another performance on a different day. This is the only instance where Customers may be offered the option to exchange Tickets.
iv. If the venue of the event is closed or changed to a location significantly different to the original venue location. For a change of venue to be a justifiable reason for a refund, the new venue would have to be at least 40km away from the original venue or the new venue to be of significantly lower quality in terms of services, amenities and ambience than the original venue.

• BookingQube will consider applications for refunds based only on the above-mentioned circumstances detailed in points i–iv and may request specific documentation or other evidence in support of any such requests.
• If BookingQube, at its sole discretion, accepts the request for a refund, then the refund will be issued via the same method that the original payment was made. If payment was made by credit or debit card, then the refund will be made to the same credit or debit card used for the original purchase.
• BookingQube reserves the right to withhold up to 5% of the original purchase value being refunded to cover administration costs and bank charges in processing the refund.

Refunds will not be issued for:

• Minor changes in performance times or durations

• Changes to supporting artists

• Performance quality or technical issues

• Customer not enjoying the performance

• Abandonment of an Event once it has started (due to weather, acts of God, or other force majeure events)

By making a purchase through the Website or through any retail outlet operating on BookingQube’s behalf the Customer is agreeing to this Refunds Policy.

To request a refund based on the circumstances detailed above please contact BookingQube by email at info@BookingQube.com.

Please make sure to give us your transaction number, ticket numbers, email address, full name and telephone number to help us serve you.