LEGO® Shows Qatar 2025

• Event Timings

  • Event timings may change due to weather conditions, government instructions, or for any reason concerning visitor safety.

  • No refunds are granted for changes in timings for the above reasons.
    
    

• Ticket Refunds and Exchanges

  • Tickets are non-refundable except in the limited circumstances described in the Refunds Policy.

  • Tickets cannot be exchanged except as described in the Refunds Policy.
    
    

• Ticket Transfer and Resale

  • Tickets may only be transferred to immediate family members or friends of the original buyer.

  • Transferred tickets must never be sold for more than the original purchase price.

  • Tickets are for the use of the named buyer or their immediate family or friends.

  • Tickets resold for commercial gain above their original price may be cancelled without refund and deemed invalid for entry.
    
    

• Secondary Ticketing Warnings

  • Customers are advised not to purchase tickets from secondary websites (e.g. Viagogo, StubHub, Getmein, Online Ticket Shop, eBay).

  • Tickets bought through such platforms may be invalid or cancelled.

  • In some regions, ticket resale is illegal.
    
    

• Entry Requirements

  • Customers may be required to show proof of original purchase at the event entrance.

  • Acceptable forms of ID include:

    • Passport

    • Driver’s license

    • National ID card

    • Original credit/debit card used for purchase
      
      

• Group Entry

  • If multiple tickets are bought by one customer for the same event, all members of the group should enter together with the purchaser.
    
    

• Ticket Protection

  • Customers are responsible for safeguarding their tickets (both printed and electronic).

  • Lost or stolen tickets will not be replaced or refunded.

  • If an electronic ticket is copied or stolen (e.g. via hacked/shared email) and used before the original buyer arrives, the original buyer will be refused entry with no refund provided.
    
    

• Ticket Delivery

  • Full payment is typically required at the time of purchase.

  • Tickets are usually sent to the customer via email shortly after purchase.
    
    

• Fraudulent Payments

  • Tickets purchased with a stolen or unauthorized credit/debit card may be cancelled without refund.

• Event Entry and Venue Policies

  • It is the customer’s responsibility to check for any restrictions placed on entry to the event before purchasing a ticket, such as:

    • Age restrictions

    • Dress code requirements
      
      

  • No refunds will be provided if entry to the event is denied by the promoter or venue for reasons including (but not limited to):

    • Failure to meet dress code

    • Failure to meet age restrictions

    • Dangerous, disruptive, unruly, or unlawful behavior
      
      

  • All tickets are issued subject to the rules and regulations of the event and venue. Customers are responsible for:

    • Abiding by all applicable rules

    • Familiarizing themselves with the rules before purchasing a ticket
      
      

  • The promoter and venue management reserve the right of entry and may conduct security searches at any time for safety purposes.

  • If a customer is ejected from an event by the promoter, venue management, or security, no refund will be issued under any circumstances.
    
    

  • Many venues operate a “no re-entry” policy:

    • If you leave the venue during the event, you may not be allowed to re-enter with the same ticket.

    • No refunds will be issued for refusal of re-admission due to this policy.
      
      

  • The promoter or venue may restrict certain items from being brought into the event, including but not limited to:

    • Food and beverages

    • Cameras, video/audio recording equipment

    • Seating, selfie sticks

    • Any items considered unlawful, hazardous, or potentially dangerous
      
      

  • No responsibility or refund will be provided if:

    • A customer is denied entry or ejected for bringing restricted items

    • Items are confiscated by the promoter or venue

    • Personal belongings are lost or stolen

    • A customer is injured at the event

• Attendance Responsibility

  • Customers are responsible for attending the event on the correct date and time.

    • Check the event schedule before traveling.

    • No liability is accepted for any loss due to failure to verify event details.
      
      

  • If the event is cancelled or postponed, refunds may be offered according to the Refunds Policy.
    
    

  • No refunds will be issued for:

    • Customers who fail to attend

    • Customers who arrive late and are refused entry
      
      

  • Many events have a “last admission” time, which may be earlier than the end time of the event:

    • It is the customer’s responsibility to be aware of this time.

    • No refunds will be given if admission is denied due to late arrival.

• Tickets are issued electronically as PDF files via email or SMS.

• It is the customer’s responsibility to:

  • Provide a valid and correct email address and mobile number for ticket delivery.

  • Check their inbox for the email containing the PDF ticket.

• The PDF ticket can be printed and used for entry to the event.

• In some regions, ticket delivery as a URL link via SMS to a smartphone is available for a small additional fee.
  
  

• For certain events, electronic PDF tickets must be exchanged for printed tickets issued by the promoter.

  • Ticket exchange booths are usually located near the event entrance.

• In such cases, customers will be required to present the following to exchange their ticket:

• A printed copy of the electronic ticket or the ticket number (mandatory in all cases)
  
  

• One of the following original forms of photo identification:

  • Valid driver’s license (issued by a government authority)

  • Valid national identity card

  • Valid passport

• Electronic tickets can be re-printed at any time from the "My Calendar" section of the website, provided the customer is logged into their account.

• Tickets are sold on behalf of event promoters, who are solely responsible for organizing and managing the event.

• Once purchased, tickets cannot be refunded, exchanged, or transferred, except under the specific circumstances outlined below.
  
  

• Customers must check for entry restrictions such as age limits or dress codes before purchasing tickets.

• No refunds will be provided if entry is declined due to:

  • Failure to meet entry requirements (e.g., age or dress code)

  • Disruptive, unlawful, or unsafe behavior

• Promoters and venue management reserve the right to refuse admission at any time, without giving a reason.

• Customers ejected from the event for any reason are not entitled to a refund.
  
  

Customers may apply for a refund in writing within 24 hours of the official announcement of event cancellation or postponement, but only in the following cases:

• Event Cancellation – The event is cancelled for any reason.

• Significant Time Change – The event's start or end time changes by 4 hours or more.

• Event Postponement – If the event is postponed:

  • The original ticket may be valid for the new date, or

  • For events with multiple performances, the ticket may be exchanged for another performance of similar value and quality.

• Venue Change – If the venue is changed:

  • To a location at least 40 km away from the original venue, or

  • To a venue of significantly lower quality in terms of facilities, services, or atmosphere.

• Refunds are considered only for the situations listed above (points 1–4).

• Additional documentation or proof may be required.

• Approved refunds will be issued via the original method of payment.

• A processing fee of up to 5% may be deducted to cover administrative and banking costs.

• Minor changes to event time or duration

• Substitutions or changes to supporting artists

• Technical issues or dissatisfaction with performance

• Customer’s personal opinion of the event

• Event abandonment after it has started (e.g., due to weather or force majeure)

• By purchasing a ticket, the customer agrees to this Refunds Policy.

• To request a refund under the allowed circumstances:

  • Submit a written request via email

  • Include your transaction number, ticket number(s), email address, full name, and phone number